• Rules
• Help

Rules

1. Please be honest and polite, and leave meaningful feedback. Rude or false feedback may be deleted. Someone who repeatedly created rude or false feedback may have your ability to edit or create feedback revoked.
2. In the "comments" section, mention:
   • The item(s) swapped/sold/etc. You don't have to go into great detail, but something like "I swapped with JoeUser for his bottle of Enraged Bunny Musk" or "I sold several decants (Rose Red, Snow White, Nuclear Winter, Sugar Cookie) to JoeUser."
   • The affiliated dates -- "fast" and "slow" are relative terms, and it'd be more meaningful for other users to see that when you say "fast", you mean that you paid two days ago, and received the item(s) today! An example: "We finalized the details of the swap on 6/1/06 and the bottle arrived on 6/3/06."
   • Do NOT leave identifying information. Real names, addresses, etc are not allowed. If the user wanted their location or country of origin public knowledge, there are slots in the profiles at the forum for that. If those profile slots are not empty, they are published in the "snapshot profile" on the upper-right hand corner of their swap feedback page. You CAN mention that it was an international swap, and use their forum handle.
   • You will not ponder about the circumstances of the other party. An acceptable comment: "I ordered on 5/2 and didn't receive my package until 6/8 with no communication from the seller." An UNacceptable comment would be something like: "This stupid b**** f***ing promised to send my f***ing oil on 5/4 when I ordered on 5/2 and I didn't get anything JUNE!! June for Christ's sake!! WTF! I bet the b**** doesn't have cancer - I bet she's just a money grubbing whore." (Thanks to evanesce for these examples!)
3. Disputed feedback will be made invisible while the parties work things out. If we feel this is being abused (that is, that someone is repeating negative feedback for the sole purpose of hiding it), we may make them visible. As long as rules are broken, we will not otherwise become involved in disputed feedback.
4. While this feedback area is primarily for swaps/sales/circles arranged here on the forum, we allow leaving feedback for transactions arranged off of the forum (such as eBay auctions or other online communities). We know many of you swap and buy in multiple places.
5. Feedback can be left for any transaction made on the forum, including things like decanting supplies or a group order for Lush.
6. If you see some feedback that breaks the rules, or want to dispute feedback that was left for you, please PM the moderator in charge of the feedback (jenpo). When you PM her, give her the link to the review as well as any pertinent information. If you're disputing feedback, including the individual who left the feedback in the carbon copy section, so they are aware that you are disputing it.

Help

• I can't leave more feedback for someone.
  The one downfall to our swap feedback system is that it only allows one feedback per person. So, even if you've had several swaps or sales with someone, you can only leave one feedback for them. As an alternative, you can update the feedback to reflect the new swaps/sales if you so desire.
• I can't log in! Help!
  First, double check that you've entered your password in correctly. We know that there is a problem with special characters (accents and the like), because they get converted into HTML.
  
  If that is not the problem, try changing your password. Several users have reported being able to successfully log in after changing their password. If that doesn't help, please post in the feedback help as we are working to solve the problem.